Refund Policy

1. Your rights come first

This policy covers N5 Labs app and website purchases. The seller and payment route are identified at checkout and on your receipt. Digital delivery does not by itself remove a legal right to cancel, obtain a refund or receive a remedy for defective or misdescribed content.

Nothing here limits mandatory rights under applicable consumer law. A promotional refund promise made for your purchase also remains applicable.

2. Purchases billed by Apple

Submit an Apple refund request at https://reportaproblem.apple.com/ using the Apple Account shown on the receipt. Select the purchase and explain the reason. Apple's instructions are at https://support.apple.com/en-us/118223 .

Apple handles its billing and refund process. We can help investigate an app problem and supply relevant support, but cannot guarantee Apple's decision or directly reverse an Apple charge. The contractual role of Apple varies by region; this policy does not declare Apple to be the seller in every country or remove N5 Labs' legal obligations.

If a charge is pending or does not appear, follow Apple's instructions or contact Apple Support. Do not share your Apple password or full card information with N5 Labs.

3. Web purchases

Check the receipt for the seller and payment provider. If Paddle is identified as merchant of record, use its buyer support or the receipt's management link. You may also email support@n5labs.online with the app or product name, transaction date, order reference and reason for the request.

For purchases outside Apple billing, we review issues including accidental or duplicate charges, inability to access the purchased product that we cannot resolve, and any other circumstances giving rise to a legal or expressly promised refund.

We respond to web refund requests within 5 business days. This is a response commitment, not a promise that banking settlement will finish within that period, and does not extend any shorter legal deadline. Approved refunds normally return through the original payment route.

4. Subscriptions and cancellation

Cancel an Apple subscription in Settings > your name > Subscriptions. For a web subscription, use the receipt's management link or contact us if you cannot access it. Cancellation stops future renewals in accordance with the applicable billing terms. Deleting an app or account does not itself stop Apple subscription charges.

Paid access ordinarily continues to the end of the paid period after cancellation. A canceled trial may end immediately, and a refund or local law can affect access. The billing provider's displayed expiry date should be checked. Cancel an Apple trial at least 24 hours before it ends if you do not want it to renew.

Cancellation does not automatically request a refund for a past charge, and a refund request does not necessarily cancel future renewals. Complete both actions when you want both. Unused access does not automatically entitle you to a refund, but applicable law, a product fault or a specific offer may do so.

5. Withdrawal and digital content

Consumers in the EEA, UK and certain other jurisdictions may have a statutory withdrawal or cooling off right. The applicable period and any exception depend on the product, transaction and local law.

For digital content supplied without a physical medium, loss of a withdrawal right where permitted requires the legally required prior express consent to start supply, acknowledgment of the resulting loss of the right, and any required contract confirmation. Simply downloading, using an app, accepting these Terms, or reading this policy does not alone establish those requirements.

Ongoing services may follow different withdrawal rules from a single delivery of digital content, including rules on proportionate payment for service requested during a withdrawal period. We will not treat every subscription as automatically exempt.

You may send a clear statement of withdrawal to the relevant seller using the applicable checkout or statutory route. For purchases for which N5 Labs is the seller, email support@n5labs.online identifying the purchase and your decision to withdraw. No particular wording is required. Where a law requires an online withdrawal function or another cancellation method, this email route does not replace that requirement.

6. Problems with purchased access

Contact us if restoration fails, content does not work as described, or you were charged more than expected. Include the app, device and app version and a redacted receipt if relevant. We may offer troubleshooting or another appropriate remedy, without removing any right to a refund, price reduction or termination under applicable law.

A refund can remove the refunded entitlement or credits. It does not give us permission to delete unrelated content or an unrelated purchase.

7. Contact and publication

Published September 8, 2026. Noam Rahmani trading as N5 Labs, Israel. Billing and refund help: support@n5labs.online. This clarification does not reduce rights or refund promises applicable when you purchased.